Satisfied or dissatisfied

We love to hear if you are satisfied. If you would like to compliment us on the way your case was handled, please let us know.

Customer service

On this page, you will find additional information regarding our services. If you still have questions after reading the available information, please feel free to contact us. We will be happy to help you!

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Are you not satisfied despite all our care and attention? Or can we improve our service in certain areas? Zuyd Group has a internal complaint mechanism drawn up as required by law. However, we think it is important that the threshold for filing a complaint should be as low as possible for you. By using the form below, you can quickly and easily inform us of your compliment or complaint. We will always contact you after submission.

Customer service

This form allows you to submit a complaint if you are not satisfied with the way Zuyd Group has behaved towards you in a particular matter. You cannot use this form to submit an objection, appeal or objection.

It is important that you clearly state what your complaint is about. For example, state when you wrote a particular letter or what happened on a particular date. Do you have any documents relevant to the handling of your complaint? For example, letters from Zuyd Group that you refer to? If so, please send these along. That way we can process your complaint faster (Please note! The documents sent along will not be returned. Therefore, please send copies only).

Name*

Company (if you are an entrepreneur)

Street name and house number*

Postal code and city*

Email address*

Phone number*

File or reference number, if any

Describe your complaint*

Explain your complaint?*

I do not want to explain my complaint

I want to explain my complaint by phone (We will contact you by phone)

I want to explain my complaint in person at a Zuyd Group location (You will receive an invitation for this)

Attach any attachments

Max. file size: 4 MB.

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Frequently asked questions

How do I get in touch with Zuyd Group?

Zuyd Group has several contact options. We understand that you do not always want or are unable to contact us by phone, which is why you can chat, email, whatsap or video call us. A personal visit to our office is unfortunately not possible due to corona; video calling may be an option for you.

I need to pay a debt. How can I do this?

You have the option of paying the debt directly via iDEAL. With iDEAL, you can pay online reliably, safely and easily. You pay in the familiar internet environment of your own bank. You can also pay the amount due in cash or by debit card at one of Zuyd Group's locations.

I have a debt and I cannot pay it immediately. What now?

Are you unable to pay by the deadline? Then make a payment arrangement or apply for deferred payment.