Rates and general terms and conditions
Would you like to know more about our general terms and conditions? Or would you like an overview of the rates we charge for our various services? Download the details you are looking for here.
Customer service
On this page, you will find additional information regarding our services. If you still have questions after reading the available information, please feel free to contact us. We will be happy to help you!
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General terms and conditions
If you use Zuyd Group's services, it is important to read and accept our general terms and conditions of delivery. Our general terms and conditions are available digitally.Â
Rates
The (statutory) fees for our various services change annually on 1 January. View the rates you pay to Zuyd Group.
Frequently asked questions
How do I get in touch with Zuyd Group?
Zuyd Group has several contact options. We understand that you do not always want or are unable to contact us by phone, which is why you can chat, email, whatsap or video call us. A personal visit to our office is unfortunately not possible due to corona; video calling may be an option for you.
I have sent an e-mail/letter, but still no reply?
We aim to reply to your e-mail/letter within three working days. We may need to request information from our client, which may take longer to respond. Of course, you can always call us (from the 4th working day onwards) to ask why you have not yet received a response. Is it urgent? Then call us as soon as possible.
I receive mail at my address for a person who does not live here (anymore). What can I do?
In this case, we ask that you return the mail to us unopened so that we know the address is incorrect.
How do I file a complaint?
If you are dissatisfied with Zuyd Group's work as an organisation or the work of an employee, you can submit your complaint using a complaint form.
On which days is Zuyd Group closed?
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