Privacy policy
Customer service
Or are you looking for
Controller
What do we collect and why?
Personal data
Personal data is any data that can provide information about an identifiable natural person.
Zuyd Group processes a lot of personal data, including regularly some special personal data. In addition to legislation from the AVG, Zuyd Group also has to deal with legislation that applies specifically to bailiffs and administrators.
From whom do we collect data?
We collect and use personal data. This may be from you or from you and your partner if, for example, there is joint debt. If you are represented by another person, for example a trustee, debt relief worker or lawyer, we also collect a limited amount of (contact) data from this person.
Of a minor in debt, we also collect and use the data of the parent(s) or guardian.
Camera surveillance
We have camera surveillance for your and our safety. Where this is the case, this is indicated. These images are deleted after 72 hours.
Processing purposes
The processing of personal data by the judicial officer is carried out for the purposes of:
- the performance of official duties as referred to in Article 2(1) of the Bailiffs Act;
- the performance of non-official activities as referred to in Article 22(1) of the Bailiffs Act.
Categories of data
The processing of personal data may involve:
- name, address, PO box number, postal code, place of residence, date of birth, sex, marital status, titles, telephone number, fax number, e-mail address;
- BRP number, BSN and other identified data;
- data on income, assets and debts;
- data relating to past or current actions or transactions in matters that may affect or result from the tasks and work assigned by or under the law or by the client;
- details of the amounts received from the other party in those matters and costs recoverable from him;
- other non-categorisable data necessary for the purpose of processing.
Basis of processing
Zuyd Bailiffs must be able to base the processing of your personal data on one of the bases in the AVG.
Most of the processing is done from:
- the necessity for the performance of a contract to which the data subject is a party;
- the legal obligations from, among others, the Bailiffs Act;
- processing necessary for the performance of a task carried out in the public interest or in the exercise of official authority;
- the legitimate interest of the principal and the judicial officer.
With which external parties do we share your data?
If necessary for the performance of official and non-official activities, we share your data with external parties. This may include, for example, our client, judicial authorities, public and closed registers, the source of income, locksmiths, other bailiffs and the digital seizure register, but only insofar as necessary for the performance of the tasks and activities assigned by or pursuant to the law.
Data is occasionally provided by Zuyd Group to an authority in a third country if international treaties require it.
Provision of data will not take place if this would violate Zuyd Group's duty of confidentiality.
Here, too, Zuyd Group is guided by the Code of Conduct for Bailiffs and/or Administrators for the Protection of Personal Data.
Where are personal data stored by Zuyd Group?
To process personal data, Zuyd Group works with an automation system where personal data is stored within the EEA.
Personal data security
Zuyd Group is obliged, by taking appropriate technical or organisational measures, to process personal data in such a way as to ensure its appropriate security, including protection against unauthorised or unlawful processing and against accidental loss, destruction or damage (integrity and confidentiality).
Retention period personal data
Zuyd Group stores your personal data no longer than necessary for the purpose of processing.
If necessary, Zuyd Group may decide to retain documents and/or data for a longer period of time.
Do you want to modify something or have a question?
Zuyd Group strives to process data correctly in its systems. Should you nevertheless notice that your data has not been processed correctly, please let us know. You are entitled, for example, to inspect or correct your data.
Your privacy rights
You have the right to access your personal data, object to the use of your data and the right to request correction or deletion of your personal data. If you want to know what personal data Zuyd Group processes about you, you can make a written request for inspection. Zuyd Group will process your request within one month of receiving it.
Does it turn out that your data is incorrect, incomplete or irrelevant? Then you can make an additional request to have your data changed or supplemented. Zuyd Group does have to start from the official registers when doing so. For example, if you want your address changed, you must first change it in your municipality's Personal Records Database.
You can send your written request to:
Zuyd Group
AVG inspection request
Transport Avenue 123-127
6163 CX Geleen
How can you file a complaint?
In addition, the data subject has the right to lodge a complaint with the supervisory Authority for Personal Data. This can be done, for example, if we collect data from you and you are dissatisfied with this privacy notice or the way we handle your data.
Personal Data Authority
Visiting address:
Bezuidenhoutseweg 30 (by appointment only)
2594 AV The Hague
Postal address:
PO Box 93374
2509 AJ The Hague
Phone: 0900-2001201 (usual telephone charges)
Mandatory data breach notification and other requirements under the AVG
The AVG requires any data breaches to be reported to the Personal Data Authority by the data controller. Zuyd Bailiffs, as the data controller, will report to the Personal Data Authority.
Careful handling of personal data and compliance with the AVG is part of our daily policy. In addition to a data breach protocol, Zuyd Bailiffs has also drawn up a register for processing activities, there is a policy for doing a Privacy Impact Analysis (PIA), processing agreements are concluded and our employees are trained with regard to information security awareness.
Zuyd Group has appointed a data protection officers (FG), namely: Cindy Puts.
She can be reached as follows:
By post:
Transportlaan 123-127, 6163 CX Geleen (Attn: Data Protection Officer)
By email: compliance@zuydgroep.nl
By phone: 085-0046800
If you have any questions about the data Zuyd Bailiffs collects, or how we process it, please contact us. You can also contact one of our FGs in case of the discovery of a (possible) data leak or questions about this.
Modification of this privacy statement
Cookie statement
Zuyd Group's websites use cookies. We do this to provide you with the best possible service. For example, cookies allow us to make our websites more user-friendly and provide you with relevant information. If applicable, we ask your permission. Certain functionalities of the website may not function properly if you do not accept the cookies.
What are cookies?
Cookies are small files that our websites put on your computer, tablet or mobile phone. These text files remember information about your website usage. On your next visit with the same device, our websites can access that data again and recognise you instantly.
Why do we use cookies?
Zuyd Group collects data on the use of our websites in reports to understand the profile of our visitors. For example, a cookie records how long and how often a user has visited a page. Relevant for us, as it allows us to see what articles visitors find interesting or what information they are still missing on our websites.
The information generated by cookies about the use of our websites may be transferred to secure Zuyd Group servers or third-party servers. For example, Google records information on servers in the United States.
Which cookies does Zuyd Group use?
There are different types of cookies. For example, technical or functional cookies are necessary for the functioning of the website. There are also cookies that record website statistics or enable the use of social media buttons. In the overview below, you can find which cookies Zuyd Bailiffs uses and for what purpose.
Functional cookies
Functional cookies ensure that our websites function. These include saving browser settings so that our websites are optimally visible on the screen, making it possible to chat with us, even loading of the website, keeping it functional and accessible and detecting possible misuse or potential problems on our website.
Analytical cookies
With analytical cookies, Zuyd Group collects statistics about the use of our websites by users with the help of third parties. This allows us to optimise and improve our websites. Examples include: IP address, registering your location, how often you visit our websites, which browser you use (such as Chrome, Internet Explorer or Firefox) and the resolution of your computer screen and which device you use, the page you enter our website on, when and how long you visit or use our website, which pages you visit and at which page you leave the website, whether you use website functionalities, such as using the chat, filling in a form, playing a filmmovie and downloading documents.
Advertising cookies
Third parties cannot advertise through our websites. However, we do place advertising cookies on third-party websites, such as Google, LinkedIn, Twitter, Facebook, YouTube. To keep these advertisements relevant, we use cookies. Examples include: tracking how often and which ads you have already received and tracking whether you click on the ads.